Seera WFM — Privacy Policy
Last updated: 3 November 2026
Seera WFM ("the app") is the mobile app of WFM, a workforce-management system provided by Seera Arabia ("we"). Organizations such as hospitals and clinics ("your organization") use WFM to plan shifts, record attendance, manage leave and pay their staff. This policy explains what the app does with personal data.
Who is responsible
Your organization decides what WFM is used for and is responsible for your data (the data controller). We run WFM for your organization and process your data on its instructions (the processor). Questions about your records — for example a shift, a leave balance or a payslip — are best sent to your manager or HR.
What the app uses
- Your account: your name, user name, email address and the roles your organization gives you.
- Your location — only when you check in or out. When you tap Check in or Check out, the app reads your phone's precise location and sends it to WFM, which works out how far you are from your branch. WFM keeps that distance and the location's accuracy with your attendance record; it doesn't keep your coordinates. The app never reads your location in the background, and branches that don't check location don't ask for it.
- What you send: leave requests and their documents (photos or PDFs you choose), chat messages and the photos or files you attach, self-reviews and help tickets.
- What your organization records about your work: your shifts, attendance, leave, tasks, evaluations and payslips. The app shows them to you.
- Your phone: a notification token so your phone can receive WFM notifications, and your chosen language.
The app has no advertising, no analytics or tracking tools, and doesn't sell or share your data for marketing.
Why it's used
To run your working relationship with your organization: to schedule you, record your attendance, handle your leave, let you talk to your colleagues, evaluate your work and pay you, and to keep your account secure (including two-step sign-in).
Who can see it
People in your organization see what their role allows (for example, your manager sees your department's schedule; HR sees pay). Chats are seen only by the people in them; when someone reports a message, your organization's HR and admins see that message too. Your organization's data is kept apart from every other organization's. We use service providers to run WFM — hosting, email delivery and, for notifications on Android phones, Google Firebase Cloud Messaging — under contracts that limit them to providing that service. We disclose data to authorities only when the law requires it.
Where and how long
Your data is stored on servers in Saudi Arabia. It's kept while your organization keeps your account and as long as your organization's records and the law require (for example payroll records), then deleted.
Security
Everything between the app and WFM is encrypted in transit (HTTPS). Salary figures, ID numbers and bank account numbers are also encrypted where they're stored. Sign-in can require a second step, and every change in WFM is recorded in an audit log.
Your rights
You can ask to see, correct or delete your personal data, or ask how it's used. Ask your organization's HR or administrator first — they hold your records. You can also contact us at [email protected], and we'll pass your request to your organization where it decides. To have your account deleted, follow the steps on the account deletion page.
Children
The app is for staff of organizations and isn't meant for anyone under 18.
Changes
If this policy changes, we'll update the date above and, for important changes, tell you in the app.
Contact
Seera Arabia · Riyadh · [email protected] · 0506143855 / 0558223018